Urgent job

Emergency burst pipe repair

Send the job now. It is passed to up to 5 independent local businesses near you, and any that can help will contact you directly.

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Do this first

If anyone is hurt or in danger, or there is a fire, call 000 now.
Turn off the water at the main stop tap. It is usually next to the water meter, near the front boundary.
If water is near power points, light fittings or the switchboard, turn the power off at the switchboard only if you can reach it from somewhere dry. Otherwise stay clear.
Open a cold tap at the lowest point of the house to drain the pipes, then move valuables away from the water.
Take photos of the damage for your insurer before you clean up.

What an urgent call-out costs

As a guide, the standard price for this job is about $200 to $900. An urgent or after-hours visit usually costs more than that. Most businesses add a call-out fee or charge a higher hourly rate at night, on weekends and on public holidays.

Ask for the call-out fee and the hourly rate before you agree. See the full burst pipe repair price guide.

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Questions about urgent burst pipe repair

How do I know if it is urgent?

Treat it as urgent if water is running where it should not, sewage is backing up, the household has no water or no hot water, or you smell gas. A dripping tap or a slow drain can usually wait for a standard booking, which often costs less.

Does an urgent call-out cost more?

Usually. As a guide, the standard price for this job is about $200 to $900. Urgent and after-hours visits usually cost more than that: most businesses add a call-out fee or charge a higher hourly rate at night, on weekends and on public holidays, and some charge a minimum amount of time. Ask for the call-out fee, the hourly rate and whether the first visit is to make it safe or to finish the repair, before you agree.

What should I tell the business when they call?

Say what is happening right now, whether the water, gas or power is still on, how to reach the problem, and whether anyone at home is at risk. Photos help. Ask whether they can make it safe first and quote the full repair separately.

Will my insurance cover it?

It depends on your policy. Home insurance often covers sudden damage, such as water from a burst pipe or a storm, but not wear and tear or the faulty part itself. Take photos before and after, keep the invoice, and ask the business for a written note of the cause. Call your insurer early, because some insurers have their own emergency repair line.

How does sending an urgent job work?

Fill in the form on this page. Your job goes to up to 5 independent local businesses near you that do this work, and any that can help contact you directly. You compare them and choose. It is free, with no obligation. We cannot promise how quickly a business will reply, so if anyone is in danger, call 000 first.

Licensing: what to check

Plumbing, drainage and gas fitting work is licensed work in every Australian state and territory. Even for urgent jobs, ask for the licence number and check it with your state regulator (for example NSW Fair Trading in NSW, or the QBCC in Queensland) before work starts.

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