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Emergency and urgent jobs

Pick the job below and send it in a few steps. It goes to up to 5 independent local businesses near you that do that work, and any that can help will contact you directly.

Do this first

  1. If anyone is hurt or in danger, or there is a fire, call 000 now.
  2. For storm or flood damage that needs help right away, call the SES on 132 500.
  3. If you smell gas, get everyone outside, do not use switches or phones near the smell, and call your gas distributor from outside. The faults number is on your gas bill.
  4. Stay at least 8 metres from any fallen power line and treat it as live. Call 000 or your electricity distributor. The faults number is on your power bill.
  5. Burst pipe or water pouring in? Turn off the water at the main stop tap, usually next to the water meter.

Urgent jobs by trade

Plumbing

First: Turn off the water at the main stop tap. It is usually next to the water meter, near the front boundary.

All plumbing jobs

Electrical

First: If someone has had a shock and is still touching the source, do not touch them. Turn off the main switch at the switchboard if you can, and call 000.

All electrical jobs

Security, Glass & Locks

First: If someone is breaking in now, call 000. To report a break-in after the fact, call the Police Assistance Line on 131 444.

All security, glass & locks jobs

Heating & Cooling

First: If the unit is smoking, sparking or smells of burning, turn it off at the wall controller and at its isolating switch or circuit breaker.

All heating & cooling jobs

Roofing & Gutters

First: For storm or flood damage that needs help right away, call the SES on 132 500.

All roofing & gutters jobs

Appliance Repair

First: If it sparks, smells of burning or gives a shock, switch it off at the wall and do not touch it again.

All appliance repair jobs

Waste & Environmental

First: If a spill is on fire, giving off strong fumes or putting anyone at risk, call 000.

All waste & environmental jobs

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Emergency questions

What should I do first in an emergency?

If anyone is hurt or in danger, or there is a fire, call 000. For storm or flood damage that needs help right away, call the SES on 132 500. If you smell gas, get everyone outside and call your gas distributor. For a burst pipe, turn off the water at the main stop tap.

How does sending an urgent job work?

Pick the job and fill in the short form. It goes to up to 5 independent local businesses near you that do that work, and any that can help contact you directly. It is free, with no obligation. We cannot promise how quickly a business will reply.

Does urgent or after-hours work cost more?

Usually. Most businesses add a call-out fee or charge a higher hourly rate at night, on weekends and on public holidays. Ask for the call-out fee and the hourly rate before you agree, and whether the first visit is to make it safe or to finish the repair.

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